Shipping & Returns Policy

Shipping Policy Overview:

  • Product is shipped out within 1 business day of an order being placed.
    • This means that if you place an order on Friday, it will not ship out until the following Monday. 
    • If you need product ASAP, feel free to call us to see if there is anything we can do to get your order out the door any quicker. 360.539.7466
  • If you select "In-Store Pickup" and you do not pick up your product within 30 days, we will issue you a full refund in the full amount of your purchase.

Warranty Policy Overview:

  • For non-members, we offer a limited 30-day warranty on most hardware from the day of purchase. A receipt is required for any non-member refunds or exchanges to be processed.
  • For our Phoenix Member's, we offer a limited 90-day warranty on most hardware from the day of purchase. A receipt is not required for any Phoenix Member refunds or exchanges to be processed

For a more detailed list of our Terms & Conditions, click here.

Or feel free to call us @ 360.539.7466 and we'll be happy to answer any questions!

Cheers,

-The Phoenix Team

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